Privacy Policy

Last Updated: May 22, 2026.

1. Introduction

At Only Win Casino (onlywincasino-canada.org), we are committed to protecting the privacy and security of our players across Canada. Whether you are aiming for a "snipe" on the slots, cheering for the Toronto Maple Leafs, or engaging in a high-stakes round of live dealer blackjack, we understand that your personal data is as valuable as your winnings.

This Privacy Policy outlines how we collect, use, store, and disclose your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, the relevant provincial legislation such as the Quebec Act respecting the protection of personal information in the private sector. By accessing our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

To provide you with a seamless experience, especially when dealing with transactions in CAD, we collect various types of information:

  • Personal Identification Information: This includes your full name, date of birth, residential address, and government-issued identification required for Know Your Customer (KYC) and Anti-Money Laundering (AML) verification.
  • Contact Details: Your email address, phone number, and physical mailing address.
  • Financial Data: Information related to your payment methods, including details for Interac e-Transfer, iDebit, InstaDebit, credit cards (Visa/Mastercard), and crypto wallet addresses. Note that we do not store full credit card numbers; these are handled by our secure payment gateways.
  • Technical and Usage Data: IP address, browser type, device information, and data regarding your gaming patterns, such as your favorite games like Mega Moolah, Book of Dead, or hockey-themed slots.
  • Communications: Records of your correspondence with our support team, whether you are inquiring about a match bonus, wagering requirements (30-40x), or account status.

3. How We Use Your Information

We use your data to enhance your gaming experience and ensure regulatory compliance. Specifically, we use your information for:

  • Account Management: Creating and maintaining your account, processing deposits in CAD, and facilitating withdrawals of your hard-earned loonies and toonies.
  • Verification and Fraud Prevention: Confirming your identity to comply with provincial regulatory standards (such as AGCO or BCLC guidelines) and ensuring the integrity of our platform.
  • Marketing and Promotions: Providing you with customized offers, such as match bonuses or free spins. In Ontario, we strictly adhere to iGaming Ontario (iGO) opt-in rules, meaning we do not auto-apply bonuses to your account.
  • Responsible Gambling: Monitoring gaming behavior to provide resources and support, including directing players to ConnexOntario or the Problem Gambling Helpline.
  • Customer Support: Addressing your queries promptly, whether you need help with a "twofer" deal or technical assistance.

4. Data Sharing and Disclosure

We do not sell your personal information. However, we may share data with third parties under strict conditions:

  • Service Providers: We share necessary data with payment processors (e.g, Interac) to facilitate your transactions and with software providers to deliver our game library.
  • Regulatory Compliance: We are legally required to disclose information to gaming regulators, law enforcement, or government agencies when requested to ensure compliance with Canadian laws.
  • Business Transfers: If Only Win Casino were to undergo a merger or acquisition, your data would be transferred as part of the business assets.

5. Security of Your Information

We implement robust technical and organizational security measures to protect your data. This includes:

  • Encryption: We use advanced SSL (Secure Socket Layer) encryption to protect all data transmissions.
  • Access Controls: Only authorized personnel have access to your personal information, and they are bound by strict confidentiality agreements.
  • Monitoring: We conduct regular security audits to identify and mitigate potential vulnerabilities.

Despite these measures, please remember that no method of transmission over the internet is 100% secure. We encourage you to practice safe gaming habits, such as keeping your account credentials private.

6. Your Data Rights

Under PIPEDA and relevant provincial laws, you have rights regarding your personal information:

  • Access: You have the right to request a copy of the personal data we hold about you.
  • Correction: You may request that we correct any inaccurate or incomplete information.
  • Deletion: In certain circumstances, you may request the deletion of your personal data, subject to our legal retention requirements (e.g, we must keep transaction records for regulatory audits).
  • Withdrawal of Consent: You may withdraw your consent for marketing communications at any time.

To exercise these rights, please contact us at [email protected].

7. Responsible Gambling and Privacy and responsible gambling go hand-in-hand. We track play patterns to detect signs of problem gambling. If you feel that your gaming is becoming a problem — even if you are currently on a "snipe" or winning streak — we encourage you to reach out for help.

Resources available to Canadian residents include:

  • ConnexOntario: 1-866-531-2600.
  • Problem Gambling Helpline: 1-888-230-3506.
  • iGamingOntario: iGamblingOntario.ca.

We take our duty to protect vulnerable players seriously and may restrict accounts or provide resources based on data-driven observations of behavior.

8. Cookies and Tracking

We use cookies to improve your user experience. Cookies help us remember your preferences, such as your preferred language (English or French) and your favorite games. They also help us analyze site traffic so we can continue to offer a "beauty" of a platform for all our users. You can manage cookie settings in your browser, though disabling them may affect site functionality.

9. Third-Party Links

Our website may contain links to external sites, such as payment providers or regulatory bodies. Please note that this Privacy Policy does not apply to those websites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Children and Minors

Only Win Casino is strictly for individuals who have reached the legal gambling age in their respective province or territory (18 or 19+). We do not knowingly collect personal information from individuals under the legal age. If we become aware that we have collected such information, we will take immediate steps to delete it.

11. Geographic Specifics (Canada)

We recognize the unique regulatory landscape in Canada.

  • Ontario: We comply with the regulations set forth by iGaming Ontario (iGO) and the AGCO. Ontario players must specifically opt-in to all bonus offers.
  • Quebec: We provide bilingual support (English/French) to ensure our Quebecois players feel at home.
  • Other Provinces: We operate in accordance with the laws of the respective provinces where our services are provided.

All transactions are processed in CAD. We support the most trusted Canadian payment methods, including Interac e-Transfer, to ensure your funds are handled securely.

12. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in legislation or our internal processes. The "Last Updated" date at the top of this page will always indicate the latest version. We encourage you to review this policy whenever you visit our site. Continued use of our services constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions about how we handle your data, or if you need to discuss your account, please reach out to our dedicated support team. Whether you are dealing with a technical glitch or just have a general inquiry, we are here to help.

Email: [email protected].

Our support team is trained to assist you in a timely and professional manner, ensuring that your experience remains top-tier from the moment you sign up until your final withdrawal. We value your trust in Only Win Casino and are committed to maintaining the high standards of privacy and security that our Canadian players expect.

Summary of Principles

  1. Transparency: We inform you about what data we collect and why.
  2. Security: We protect your data with high-level encryption and internal controls.
  3. Choice: You have control over your marketing preferences and your personal information.
  4. Compliance: We adhere strictly to Canadian federal and provincial regulations.
  5. Responsibility: We use your data to help maintain a safe and responsible gaming environment.

Thank you for choosing Only Win Casino. We hope your experience is nothing short of a "beauty." Good luck with your bets, whether you are betting on the NHL, CFL, NBA, or spinning the reels of your favorite slots. Remember to play responsibly, keep track of your bankroll, and enjoy the games safely.

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